Returns & Exchanges
At Hightower, we stand behind the quality of our home furnishings and offer a 30-day return window for items in their original condition. If your new piece doesn't perfectly fit your space, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Item
Carefully repackage your furniture or decor in its original box with all protective padding to ensure it arrives back at our warehouse safely.
Schedule a Pickup
For large furniture pieces, we will coordinate a professional courier pickup; for smaller items, simply print and attach the provided prepaid shipping label.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing